Born in Bremen, Volker Heidorn holds a degree in industrial engineering and has 30 years of professional experience in supply chain management (SCM) in the consumer goods, food and FMCG sectors. As an interim manager and consultant, he takes on the role of project manager and process facilitator along the entire SCM value chain – from order receipt to payment.
He has already accompanied and been responsible for internal projects as well as designed, optimised and implemented operational and strategic (process) activities for large, internationally active groups in a permanent position. For this reason, he now has a very high level of detailed knowledge in all SCM topics as well as in related areas. His industry experience in consumer goods, food and FMCG is profound and in-depth. At the same time, companies from other sectors – especially from industry and trade – also benefit from his experience. Furthermore, he has extensive know-how in Customer Service, Accounts Receivables and Supply Chain Management, with a focus on the analysis, restructuring and implementation of projects to optimise processes, systems and organisational structures.
After previous positions at Bremer Lagerhaus Gesellschaft as well as Jacobs Suchard and successor companies, Volker Heidorn was Manager Global Customer Supply Metro in the global Metro Sales Team from 2004, responsible worldwide for all supply issues of Kraft Jacobs Suchard with Metro, as Manager eCommerce Customer Supply Chain EU – among other things, he was responsible in a global team for the introduction of RFID in Europe in order to find areas of application for Kraftfoods that justify the use of RFID. He was the project leader for the implementation of an RFID infrastructure for Kraftfoods in Germany and the implementation of pilot projects with various German retailers to find the common business case for the use of RFID. He also led various internal reorganisation projects in the areas of Customer Service, Accounts Receivables and Master Data throughout Europe. He was responsible for the selection of the “Fax-to-Order” tool and the subsequent implementation in eight European countries.
As part of the integration project with Douwe Egberts, he was project manager for the implementation of the order-to-cash processes for Central Europe. As Integration Manager DACH, he was responsible for process optimisation within the supply chain and the implementation of EDI projects with trading companies in Germany, Austria and Switzerland.Since January 2017, he has been working as an interim manager and has so far had a project at Rotkäppchen Mumm Sektkellereien. This involved the restructuring of the customer base.