The degree of use as well as the importance of IT in companies has been steadily increasing for years. Whereas in the past it often only had a supporting role and cost reductions were achieved by automating processes, it is increasingly becoming part of the overall strategy of companies. It is a critical success factor in competition, both in terms of costs and benefits, and requires cross-departmental management within the company. Especially with regard to business processes, there were often different views on the quality of IT functionality in the company.
IT saw itself as an innovation driver, while other departments complained about a lack of flexibility and the need to adapt to IT requirements. In this area of conflict, the external support of an industry expert in the analysis and optimisation of the value chain, which includes a consideration of all business areas, is a guarantee for long-term success.