{"id":112447,"date":"2025-03-04T09:00:00","date_gmt":"2025-03-04T08:00:00","guid":{"rendered":"https:\/\/www.fup-ag.com\/?post_type=case-study&#038;p=112447"},"modified":"2025-02-26T10:49:55","modified_gmt":"2025-02-26T09:49:55","slug":"adaptation-of-the-it-service-portfolio","status":"publish","type":"case-study","link":"https:\/\/www.fup-ag.com\/en\/case-studies\/adaptation-of-the-it-service-portfolio\/","title":{"rendered":"Adaptation of the IT service portfolio to the increasing demand for managed services"},"content":{"rendered":"<div class=\"zw-cgb zw-cgb__120 zw-header-standard-block is-first-block    show-gradient \"><div class=\"bg-image\"><picture><img decoding=\"sync\" loading=\"eager\" fetchPriority=\"high\" id=\"zwi_68538\" class=\"zw-cgb__image\" src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=\" alt=\"\" onload=\"zwHeaderPictureDone(this,'pre_68538', 'pre_68538')\"><source id=\"LCP_68538\"><\/picture><\/div><div class=\"container zw-cgb-content zw-cgb__header-content-wrapper\"><h1 class=\"zw-cgb__headlines\"><span class=\"zw-cgb__preheadline\">F&amp;p case studies<\/span><span class=\"zw-cgb__headline\">Adaptation of the IT service portfolio to the increasing demand for managed services<\/span><\/h1><p class=\"zw-cgb__fulltext zw-cgb__content\">Experte: Dipl.-Wirt.-Ing. Max Eschweiler<\/p><div class=\"zw-cgb zw-cgb__zw-blocks-zw-button-block\">\n    <div class=\"zw-cgb zw-cgb__005 buttonBlock default-margin \">\n            <div class=\"zw-button-container \"><div class=\"zw-cgb zw-cgb-button-container \"><a  class=\"zw-cgb__btn btn btn-primary btn-default-color\" href=\"https:\/\/www.fup-ag.com\/team\/max-eschweiler\/\" title=\"zum Expertenprofil \">zum Expertenprofil <\/a><\/div><\/div>    <\/div>\n\n<\/div><\/div>\n        <\/div><!-- .zw-cgb .zw-header-standard -->\n    <div class=\"zw-cgb zw-cgb__000  zw-cgb_textblock  default-margin  b_standart zw-p-5 zw-t-l\">\n            <div class=\"container zw-cgb-content\">\n        <h2 class=\"zw-cgb__headlines\"><span class=\"zw-cgb__preheadline\">F&amp;P Case studies<\/span><span class=\"zw-cgb__headline\">Task<\/span><\/h2><p class=\"zw-cgb__fulltext \">Ein Full-Service-IT-Dienstleister betreute traditionell kundeneigene IT-Systeme und rechnete seine Leistungen nach Aufwand ab. Aufgrund zunehmender Nachfrage nach Managed Services war es notwendig, das Leistungsportfolio neu auszurichten mit dem Ziel, Managed IT-Services in klar definierten Leistungskategorien und Service Levels anzubieten.<\/p>              <\/div>\n    <\/div>\n\n\n    <div class=\"zw-cgb zw-cgb__000  zw-cgb_textblock  default-margin  b_standart zw-p-5 zw-t-l\">\n            <div class=\"container zw-cgb-content\">\n        <h2 class=\"zw-cgb__headlines\"><span class=\"zw-cgb__headline\">Sector\/ function\/ environment\/ expert<\/span><\/h2><ul class=\"zw-cgb-ul fulltext \"><li class=\"\">IT-Dienstleistung<\/li><li class=\"\">CEO<\/li><li class=\"\">Marktver\u00e4nderung<\/li><li class=\"\">Dipl.-Wirt.-Ing. Max Eschweiler<\/li><\/ul>              <\/div>\n    <\/div>\n\n<div class=\"zw-cgb zw-cgb__700  zw-cgb__700-akkordion  default-margin \"><a name=\"parent18410\" class=\"jumpAnchor\" ><\/a><div class=\"container zw-cgb-content\"><div class=\"row\"><div class=\"col-12\"><div class=\"accordion-item \"><div id=\"zw-056aca4c-75ac-4719-8cdf-4d3e34fca53c-1\" class=\"single-akkordion-item accordion-item-button collapsed zw-cgb \" type=\"button\"\ndata-bs-toggle=\"collapse\" data-bs-target=\"#zw-056aca4c-75ac-4719-8cdf-4d3e34fca53c\" aria-expanded=\"false\" aria-controls=\"collapsetwo\"><div class=\"faq-headline-container\"><h3 class=\"zw-cgb__headline\">Projektbeschreibung<\/h3>\n          <i class=\"fa-regular fa-chevron-up\"><\/i>\n          <i class=\"fa-regular fa-chevron-down\"><\/i>\n          <\/div><\/div><div id=\"zw-056aca4c-75ac-4719-8cdf-4d3e34fca53c\" class=\"collapse single-akkordion-item accordion-item-dropdown parent18410\"><div class=\"zw-cgb__akkordionInnerWrapper \"><div class=\"zw-cgb__akkordion-content \"><ul class=\"zw-cgb-ul fulltext \"><li class=\"\"><strong>Zusammenstellung des Projektteams:<\/strong><br>Bildung eines interdisziplin\u00e4ren Teams aus Gesch\u00e4ftsf\u00fchrung, Vertrieb und IT-Fachbereichen.<\/li><li class=\"\"><strong>Definition des neuen Leistungsportfolios:<\/strong><br>Strukturierung des Serviceangebots nach Leistungskategorien unter Ber\u00fccksichtigung technischer Abh\u00e4ngigkeiten.<\/li><li class=\"\"><strong>Erstellung von Leistungsbeschreibungen:<\/strong><br>Entwicklung detaillierter Servicebeschreibungen mit verbindlichen Service Levels zur Standardisierung der Angebote.<\/li><li class=\"\"><strong>Kosteninventur und -kalkulation:<\/strong><br>Vollst\u00e4ndige Erfassung aller Kostenpositionen, einschlie\u00dflich Hardware, Wartung und Personalaufwand. Erstellung einer umfassenden Kostenkalkulation.<\/li><li class=\"\"><strong>Preisstrategie:<\/strong><br>Entwicklung wettbewerbsf\u00e4higer Preise unter Ber\u00fccksichtigung von Kosten, Nutzenpotenzialen und Marktanforderungen.<\/li><li class=\"\"><strong>Beschaffung und Inbetriebnahme:<\/strong><br>Bereitstellung der ben\u00f6tigten Hardware und IT-Infrastruktur.<\/li><li class=\"\"><strong>Organisatorische Neustrukturierung:<\/strong><br>Anpassung der internen IT-Fachbereichsorganisation an die neuen Servicegruppen.<\/li><li class=\"\"><strong>Umstellung der Kundenvertr\u00e4ge:<\/strong><br>Migration bestehender Vertr\u00e4ge auf das neue Managed Services-Modell und klare Kommunikation der Mehrwerte an die Kunden<\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"accordion-item \"><div id=\"zw-325f08d8-b425-419e-821c-eca8f9349bb6-1\" class=\"single-akkordion-item accordion-item-button collapsed zw-cgb \" type=\"button\"\ndata-bs-toggle=\"collapse\" data-bs-target=\"#zw-325f08d8-b425-419e-821c-eca8f9349bb6\" aria-expanded=\"false\" aria-controls=\"collapsetwo\"><div class=\"faq-headline-container\"><h3 class=\"zw-cgb__headline\">Ergebnis<\/h3>\n          <i class=\"fa-regular fa-chevron-up\"><\/i>\n          <i class=\"fa-regular fa-chevron-down\"><\/i>\n          <\/div><\/div><div id=\"zw-325f08d8-b425-419e-821c-eca8f9349bb6\" class=\"collapse single-akkordion-item accordion-item-dropdown parent18410\"><div class=\"zw-cgb__akkordionInnerWrapper \"><div class=\"zw-cgb__akkordion-content \"><ul class=\"zw-cgb-ul fulltext \"><li class=\"\"><strong>Vollst\u00e4ndiger Servicekatalog:<\/strong><br>Enth\u00e4lt alle Leistungsbeschreibungen und eine transparente Preisliste.<\/li><li class=\"\"><strong>Zukunftssichere Kundenvertr\u00e4ge:<br><\/strong>Kunden profitieren von den neuen Managed IT Services.<\/li><li class=\"\"><strong>Umsatzwachstum:<\/strong><br>20 % Steigerung im ersten Jahr nach Einf\u00fchrung der neuen Services.<\/li><li class=\"\"><strong>Optimierte Organisation:<\/strong><br>Interne Prozesse und Strukturen wurden effizient auf die neuen Servicegruppen ausgerichtet.<\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"accordion-item \"><div id=\"zw-0ce5cc4e-0e09-4ac0-903c-63207b382fc8-1\" class=\"single-akkordion-item accordion-item-button collapsed zw-cgb \" type=\"button\"\ndata-bs-toggle=\"collapse\" data-bs-target=\"#zw-0ce5cc4e-0e09-4ac0-903c-63207b382fc8\" aria-expanded=\"false\" aria-controls=\"collapsetwo\"><div class=\"faq-headline-container\"><h3 class=\"zw-cgb__headline\">Kundenreferenz<\/h3>\n          <i class=\"fa-regular fa-chevron-up\"><\/i>\n          <i class=\"fa-regular fa-chevron-down\"><\/i>\n          <\/div><\/div><div id=\"zw-0ce5cc4e-0e09-4ac0-903c-63207b382fc8\" class=\"collapse single-akkordion-item accordion-item-dropdown parent18410\"><div class=\"zw-cgb__akkordionInnerWrapper \"><div class=\"zw-cgb__akkordion-content \"><ul class=\"zw-cgb-ul fulltext \"><li class=\"\">Anbieter von IT-Services in den Bereichen IT-Infrastruktur (Rechenzentrum, Server, Netzwerke, Cloud), Business Software (Individualentwicklung, Applikationsbetrieb, Cloud-basierte SaaS L\u00f6sungen) und Outputmanagement.<\/li><li class=\"\">\u00dcber 100 Kunden, darunter mehrere DAX- bzw. MDAX-Unternehmen, aus unterschiedlichen Branchen, u.a. Finanzwirtschaft, Industrie, Gesundheitswesen, Energieversorgung, Wohnungswirtschaft und Handel.<\/li><li class=\"\">Jahresumsatz \u00fcber 20 Millionen Euro, 150 Mitarbeitende.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"zw-cgb zw-cgb__120 zw-header-standard-block     show-gradient \">\n<div class=\"bg-image\"><picture><source srcset=\"https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup-150x150.jpg 150w, https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup-480x169.jpg 480w, https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup-768x270.jpg 768w, https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup-1000x400.jpg 1000w, https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup-1024x360.jpg 1024w, https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup-1440x506.jpg 1440w, https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup.jpg 1920w, https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup.jpg 9999w\" sizes=\"(max-width: 480px) 100vw, (max-width: 768px) 100vw, (max-width: 1024px) 100vw, (max-width: 1440px) 100vw, 100vw\" ><img decoding=\"async\" loading=\"lazy\" id=\"zwi_68538\" class=\"zw-cgb__image\" src=\"https:\/\/www.fup-ag.com\/wp-content\/uploads\/2023\/06\/AdobeStock_354007466_private_equity-fup.jpg\" alt=\"\"><\/picture><\/div>\n<div class=\"container zw-cgb-content zw-cgb__header-content-wrapper\">\n<h2 class=\"zw-cgb__headlines\"><span class=\"zw-cgb__preheadline\">F&amp;p case studies<\/span><span class=\"zw-cgb__headline\">Adaptation of the IT service portfolio to the increasing demand for managed services<\/span><\/h2>\n<p class=\"zw-cgb__fulltext zw-cgb__content\">Experte: Dipl.-Wirt.-Ing. Max Eschweiler<\/p>\n<div class=\"zw-cgb zw-cgb__zw-blocks-zw-button-block\">\n<div class=\"zw-cgb zw-cgb__005 buttonBlock default-margin \">\n<div class=\"zw-button-container \">\n<div class=\"zw-cgb zw-cgb-button-container \"><a  class=\"zw-cgb__btn btn btn-primary btn-default-color\" href=\"https:\/\/www.fup-ag.com\/team\/max-eschweiler\/\" title=\"zum Expertenprofil \">zum Expertenprofil <\/a><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<p><!-- .zw-cgb .zw-header-standard --><\/p>\n","protected":false},"author":5,"featured_media":68539,"menu_order":0,"template":"","categories":[1],"expertise":[53325,53413,53327,53410,53287,53290],"service":[],"industry":[53268],"type-case-study":[],"class_list":["post-112447","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","category-unkategorisiert","expertise-agile-organisation-en","expertise-development-of-digital-products-services","expertise-digital-business-models","expertise-digital-strategies","expertise-digital-transformation","expertise-it-en","industry-it-logistics-other"],"_links":{"self":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study\/112447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/users\/5"}],"version-history":[{"count":4,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study\/112447\/revisions"}],"predecessor-version":[{"id":112474,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study\/112447\/revisions\/112474"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/media\/68539"}],"wp:attachment":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/media?parent=112447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/categories?post=112447"},{"taxonomy":"expertise","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/expertise?post=112447"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/service?post=112447"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/industry?post=112447"},{"taxonomy":"type-case-study","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/type-case-study?post=112447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}