{"id":61844,"date":"2020-11-22T22:13:26","date_gmt":"2020-11-22T21:13:26","guid":{"rendered":"https:\/\/www.fup-ag.com\/case-studies\/uebernahme-it-support\/"},"modified":"2022-04-01T17:47:09","modified_gmt":"2022-04-01T15:47:09","slug":"takeover-of-the-it-infrastructure-support","status":"publish","type":"case-study","link":"https:\/\/www.fup-ag.com\/en\/case-studies\/takeover-of-the-it-infrastructure-support\/","title":{"rendered":"Takeover of the IT infrastructure support"},"content":{"rendered":"<h2>Task<\/h2>\n<ul>\n<li>Establishment of a service area for 1st level support for the IT systems of a customer<\/li>\n<li>Takeover of the service from the customer<\/li>\n<li>Management of the service area and responsibility for service quality<\/li>\n<\/ul>\n<h2>Industry\/ Function \/ Environment<\/h2>\n<ul>\n<li>Telecommunications<\/li>\n<li>IT Service Manager \/ Service Provider<\/li>\n<li>Digital Transformation \/ Outsourcing<\/li>\n<\/ul>\n<ul>\n<li>Definition of service performance (areas incident, change and service request) incl. agreement on corresponding KPIs<\/li>\n<li>Drawing up the various requirement profiles, recruiting the necessary personnel (incl. external service providers) and putting together the teams at various locations<\/li>\n<li>Elaboration of a know-how transfer concept, coordination with the client and detailed planning of measures<\/li>\n<li>Training of staff, implementation of job shadowing and quality assurance of know-how<\/li>\n<li>Gradual takeover of the service from the customer (pilot phase, stabilisation and full operation)<\/li>\n<li>Conducting regular service review meetings<\/li>\n<li>Continuous improvement of services, optimisation of the economic efficiency of the service and expansion of the service scope<\/li>\n<\/ul>\n<ul>\n<li>Timely establishment of the service area<\/li>\n<li>Punctual takeover of the service from the customer<\/li>\n<li>Successfully completed pilot and stabilisation phase<\/li>\n<li>Service operation within the agreed quality framework<\/li>\n<li>Further expansion of the service scope<\/li>\n<\/ul>\n<ul>\n<li>German telecommunications group<\/li>\n<li>Many thousands of employees<\/li>\n<li>Numerous locations in Germany<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Task Establishment of a service area for 1st level support for the IT systems of a customer Takeover of the service from the customer Management of the service area and responsibility for service quality Industry\/ Function \/ Environment Telecommunications IT Service Manager \/ Service Provider Digital Transformation \/ Outsourcing Definition of service performance (areas incident, [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":59708,"menu_order":1,"template":"","categories":[],"expertise":[53287,53290,53337,53305],"service":[],"industry":[53268,53233],"type-case-study":[],"class_list":["post-61844","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","expertise-digital-transformation","expertise-it-en","expertise-it-infrastructure","expertise-it-infrastruktur","industry-it-logistics-other","industry-it-logistik-sonstige"],"_links":{"self":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study\/61844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/users\/15"}],"version-history":[{"count":0,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study\/61844\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/media\/59708"}],"wp:attachment":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/media?parent=61844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/categories?post=61844"},{"taxonomy":"expertise","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/expertise?post=61844"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/service?post=61844"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/industry?post=61844"},{"taxonomy":"type-case-study","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/type-case-study?post=61844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}