{"id":62344,"date":"2021-06-23T12:47:19","date_gmt":"2021-06-23T10:47:19","guid":{"rendered":"https:\/\/www.fup-ag.com\/?page_id=12344"},"modified":"2022-04-01T12:23:51","modified_gmt":"2022-04-01T10:23:51","slug":"head-of-it-operations-center","status":"publish","type":"case-study","link":"https:\/\/www.fup-ag.com\/en\/case-studies\/head-of-it-operations-center\/","title":{"rendered":"Head of IT Operations Center"},"content":{"rendered":"<h2>Task<\/h2>\n<ul>\n<li>Management of a regional IT operations centre<\/li>\n<li>Responsible for the operation and service of all IT services (infrastructure, applications, workstations)<\/li>\n<li>Optimising the efficiency and cost-effectiveness of IT<\/li>\n<li>Improving customer satisfaction<\/li>\n<\/ul>\n<h2>Industry\/ Function \/ Environment \/ Expert<\/h2>\n<ul>\n<li>\n<div class=\"O0\">Healthcare<\/div>\n<\/li>\n<li>\n<div class=\"O0\">IT Regional Manager<\/div>\n<\/li>\n<li>\n<div class=\"O0\">IT\/ Computer Centre\/ System Operation<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>Head of the IT departments Computer Centre, Network, Telecommunications, Medical Technology, SAP and Service\/Support<\/li>\n<li>Management and further development of 39 employees<\/li>\n<li>Strategic realignment of IT within the Group and restructuring of the teams<\/li>\n<li>Optimisation of processes, workflows, areas of responsibility and role assignments<\/li>\n<li>Introduction of a procedure for small and medium-sized projects<\/li>\n<li>Introduction of capacity planning and project portfolio management<\/li>\n<li>Increasing employee satisfaction and performance<\/li>\n<li>Intensification of the exchange with customers and stakeholders<\/li>\n<li>Optimisation of cooperation with the head office\/IT<\/li>\n<\/ul>\n<ul>\n<li>\n<div>Management of the IT operations centre<\/div>\n<\/li>\n<li>\n<div>Restructuring of departments, optimisation of processes and staff deployment<\/div>\n<\/li>\n<li>\n<div>Increasing economic efficiency and performance<\/div>\n<\/li>\n<li>\n<div>Improving customer satisfaction<\/div>\n<\/li>\n<li>\n<div>Increase in staff satisfaction<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<div>Owner of more than 50 acute, specialised and rehabilitation clinics as well as old people&#8217;s homes<\/div>\n<\/li>\n<li>\n<div>Over 30,000 employees<\/div>\n<\/li>\n<li>\n<div>Active in all regions of Germany<\/div>\n<\/li>\n<li>\n<div>Maintains 23 subsidiaries<\/div>\n<\/li>\n<li>\n<div>Cares for over 2.5 million patients annually<\/div>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Task Management of a regional IT operations centre Responsible for the operation and service of all IT services (infrastructure, applications, workstations) Optimising the efficiency and cost-effectiveness of IT Improving customer satisfaction Industry\/ Function \/ Environment \/ Expert Healthcare IT Regional Manager IT\/ Computer Centre\/ System Operation Head of the IT departments Computer Centre, Network, Telecommunications, [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":62347,"menu_order":1,"template":"","categories":[],"expertise":[53290,53337,53305],"service":[],"industry":[53218,53269],"type-case-study":[],"class_list":["post-62344","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","expertise-it-en","expertise-it-infrastructure","expertise-it-infrastruktur","industry-healthcare-life-sciences","industry-healthcare-life-sciences-en"],"_links":{"self":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study\/62344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":0,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/case-study\/62344\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/media\/62347"}],"wp:attachment":[{"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/media?parent=62344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/categories?post=62344"},{"taxonomy":"expertise","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/expertise?post=62344"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/service?post=62344"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/industry?post=62344"},{"taxonomy":"type-case-study","embeddable":true,"href":"https:\/\/www.fup-ag.com\/en\/wp-json\/wp\/v2\/type-case-study?post=62344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}