Head of IT Operations Centre

Task

  • Management of a regional IT operations centre
  • Responsible for the operation and service of all IT services (infrastructure, applications, workstations)
  • Optimising the efficiency and cost-effectiveness of IT
  • Improving customer satisfaction

Industry/ Function / Environment / Expert

  • Healthcare
  • IT Regional Manager
  • IT/ Computer Centre/ System Operation

    Dipl.-Inform. Wolfgang Schenk

  • Head of the IT departments Computer Centre, Network, Telecommunications, Medical Technology, SAP and Service/Support
  • Management and further development of 39 employees
  • Strategic realignment of IT within the Group and restructuring of the teams
  • Optimisation of processes, workflows, areas of responsibility and role assignments
  • Introduction of a procedure for small and medium-sized projects
  • Introduction of capacity planning and project portfolio management
  • Increasing employee satisfaction and performance
  • Intensification of the exchange with customers and stakeholders
  • Optimisation of cooperation with the head office/IT
  • Management of the IT operations centre
  • Restructuring of departments, optimisation of processes and staff deployment
  • Increasing economic efficiency and performance
  • Improving customer satisfaction
  • Increase in staff satisfaction
  • Owner of more than 50 acute, specialised and rehabilitation clinics as well as old people’s homes
  • Over 30,000 employees
  • Active in all regions of Germany
  • Maintains 23 subsidiaries
  • Cares for over 2.5 million patients annually