Task
- Planning and management of the roll-out, national and international, for the branches and head offices
- Disposition and coordination of the changeover on site
- Material procurement and staff expansion
- Cost optimisation and increase in efficiency and profitability
- Increasing quality and reliability
Industry/ Function / Environment / Expert
- Retail (ophthalmic optics, hearing aids)
- Project manager international rollout
- Telecommunication system (branches) and contact centre (head offices)
- Preparation and coordination of roll-out planning with management and stakeholders
- Disposition of specialists (in cooperation with central departments), as well as optimisation of route planning
- Ensuring a proper changeover on site
- Remote support of the specialists and first escalation instance in case of problems
- Extending the quality assurance of the services provided
- Ensuring the timely procurement of materials
- Expansion of the team of specialists and development of partnerships
- Organisation of the market entry in the Czech Republic (experts, equipment of the head office, roll-out planning of the branches)
- Optimisation of supporting back-office processes (e.g. ordering, stocking, shipping, etc.)
- Smooth roll-out management
- Cost reduction of about 26
- Reduction of the error rate by approx. 18
- Complete coverage of the roll-out area
- Increase in customer satisfaction
- Establishment of alternative supply chains
- Pan-European German public limited company with focus on consumer optics
- Over 20,000 employees
- Over 850 branches in Germany and other European countries