International System Rollout

Task

  • Introduction or upgrade of an IT service management tool (Remedy) in all countries of the corporate group
  • Analysis and implementation of country-specific adaptations
  • Ensuring smooth operation

Industry/ Function / Environment / Expert

  • Telecommunications
  • Programme Manager Global Rollout
  • IT Tools / Modernisation Operational Systems Wolfgang Schenk
  • As-is analysis of the system landscape and architecture in each national subsidiary
  • Definition and determination of the necessary country-specific adjustments (legal, functional, technical)
  • Preparation of rollout strategy and implementation planning, coordination with relevant stakeholders
  • Monitoring and coordination of the system adaptations for the individual national companies
  • Quality assurance and test management of the country versions to be rolled out
  • Preparation and coordination of a detailed and comprehensive rollout plan
  • Management of the system rollouts over a long weekend
  • Management of a 4-week hypercare phase after system introduction
  • Adapting the system to all necessary changes in the different countries
  • Upgrading the system in the countries that had already deployed the system
  • Introduction of the system in all other countries of the group of companies
  • Trouble-free operation after introduction
  • International group in the field of telecommunications
  • Several thousand employees in Germany
  • Numerous locations in Germany