Management and reorganisation of IT

Task

  • Head of IT
  • Responsible for development, implementation, operation and service of all IT services
  • Optimising the performance and efficiency of IT
  • Improving customer satisfaction

Industry/ Function / Environment / Expert

  • Healthcare
  • CIO
  • Leadership & Coaching / Transformation to Service Provider Wolfgang Schenk
  • Management of the IT departments Data Centre, Infrastructure, Application Operations, Billing Services, Development, Customer Services and Products/Services
  • Management and development of 120 employees
  • Supervision and control of external service providers and partners
  • Selection and recruitment of new employees
  • Strategic realignment of IT and restructuring of departments and teams
  • Optimisation of processes, workflows, areas of responsibility and role assignments
  • Management of the strategic project for the introduction of a new accounting system
  • Development of a cloud strategy for the IT infrastructure/services
  • Regular exchange with customers and stakeholders
  • Management of IT
  • Restructuring of the departments
  • Optimisation of processes and staff deployment
  • Increasing economic efficiency
  • Improving customer satisfaction
  • Increasing staff satisfaction
  • Public law corporation in the health sector
  • Over 1000 employees
  • Operates from 2 branches and several operational sites