Case Studies

Reorganisation of the global SCM organisation


  • Reorganisation of the global SCM organisation towards a Demand Driven Supply Chain (Push to Pull)
  • Consolidation of business units in the areas of customer service, planning & scheduling, MDM
  • Introduction of Key Account Management in CS

Industry/ Function

  • Paper industry
  • F&P consulting team
  • Hidden Champion Photographic Paper

Expert Team

  • Analysis and design of activity and process database of 70 employees in the European SCM organisation
  • Analysis of job profiles and design of new roles with tasks, competences and responsibilities in the entire SCM organisation and adjacent interfaces
  • Global analysis of customer structures and hierarchies and evaluation of time spent actual vs. target
  • Design of an SCM efficiency improvement programme using Lean Admin methods
  • Creation of capacity load and reduction curves from 2017 – 2020, taking into account the introduction of SAP Hana, SAP BW and 130 new core processes in the process house & rules and regulations
  • Design of the new process organisation structure incl. creation of the so-called on/offboarding plans to take over the new customer responsibilities. Coaching of the new managers / BPOs
  • Standardisation of customer service by merging 6 BUs into one CS unit
  • Establishment of a central planning and distribution department
  • Global restructuring of the KAM structure with new competencies and responsibilities in CS and Sales.
  • Establishment of a global master data management incl. quality management
  • On requestR.Höcker, Global Head of HR H.Lülf, Global Head of SCM
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