Case Studies

Reorganisation of the global SCM organisation

Task

Reorganisation of the global SCM organisation towards a Demand Driven Supply Chain (Push to Pull)
Consolidation of business units in the areas of customer service, planning & scheduling, MDM
Introduction of Key Account Management in CS

Industry/ Function

Paper industry
F&P consulting team
Hidden Champion Photographic Paper

Expert Team

Implementation

Analysis and design of activity and process database of 70 employees in the European SCM organisation
Analysis of job profiles and design of new roles with tasks, competences and responsibilities in the entire SCM organisation and adjacent interfaces
Global analysis of customer structures and hierarchies and evaluation of time spent actual vs. target
Design of an SCM efficiency improvement programme using Lean Admin methods
Creation of capacity load and reduction curves from 2017 – 2020, taking into account the introduction of SAP Hana, SAP BW and 130 new core processes in the process house & rules and regulations
Design of the new process organisation structure incl. creation of the so-called on/offboarding plans to take over the new customer responsibilities. Coaching of the new managers / BPOs

Result

Standardisation of customer service by merging 6 BUs into one CS unit
Establishment of a central planning and distribution department
Global restructuring of the KAM structure with new competencies and responsibilities in CS and Sales.
Establishment of a global master data management incl. quality management

Customer reference

On requestR.Höcker, Global Head of HR H.Lülf, Global Head of SCM

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