Find world-class experts in customer journey management

Successful customer journey management by experienced managers

Success factor Customer Journey Management

Customer journey management refers to the process of guiding a potential buyer on their journey from first perception to product purchase, optimising all touch points between the customer and the brand.

Identifying buyer groups, touchpoints and journey maps can lead to more effective budget allocation and ROI, and increase customer satisfaction and loyalty. Cross-channel coordination of all online and offline touchpoints is essential for optimal lead management. While the AIDA formula can be a rough guide, it is more important to honestly capture and design the customer journey to achieve new customer acquisition, conversion and loyalty.

Our solutions to improve your customer journey management

Determining your target audience

Detailed creation of typical customer personas to which both the approach and contact points in communication channels are optimised.

Improving the User Experience

The customer and the targeted management of their experience with the company are at the centre of all actions. Consistent action analogous to the phases of the Journey Map is prioritised.

Strategic analysis

Our experienced managers support you in all key topics such as the creation of a customer journey strategy, KPI definition and customer journey mapping .

Our fields of application and functional areas

Business Transformation
Digital Transformation
Restructuring & Reorganization
Product & Innovation
Supply Chain
Human Resources

Within 48 hours
we suggest matching candidates to you

Fill out project request

Tell us about your project and what kind of expert you are looking for. If your project is complex and full of facets, we are your first partner to present you well-rehearsed teams.

Be connected with the right expert

Within 48 h we will send you pre-selected profiles that match your project requirements.

Select your candidate

In a video call with your selected expert, the onboarding process starts. If you are not yet convinced by the expert, we will be happy to find the right one upon request.

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